rtk999 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legally binding agreement between rtk999 ("Platform", "we", "us") and the user ("you", "member"). rtk999 is an online casino and sports betting platform operated for Bangladeshi players.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply and form an inseparable part of this agreement. Please read all such documents carefully before using this platform.

rtk999 reserves the right to amend these Terms at any time. Changes will take effect as soon as they are published on the website. Continued use of the platform after any amendment will be considered as your acceptance of the updated terms.

1.1 Scope of Services

rtk999 provides the following services:

• Live casino games (Baccarat, Roulette, Poker, and more)
• Slot games and fishing games
• Cricket, football, and other sports betting
• Aviator and other crash games
• 24/7 customer support in Bengali via live chat

1.2 Applicable Law

Relevant international online gaming standards are followed in the interpretation and application of these Terms. Any disputes will first be addressed through negotiation.

2 Account Registration and Eligibility

2.1 Age Requirement

To create an account on rtk999, you must be at least 21 years of age. Only individuals aged 21 or above may register on this platform and use its services. Providing a false age will result in immediate account cancellation and deposited funds may be forfeited.

2.2 Registration Requirements

When opening an account, you must meet the following conditions:

• You must provide accurate and complete personal information.
• Each individual may operate only one account.
• If multiple accounts are found, all accounts will be cancelled.
• The account is strictly for personal use — operating it on behalf of a third party is prohibited.
• You will need an active mobile number to create an account.

2.3 Identity Verification (KYC)

rtk999 may request documents for identity verification at any time. A copy of your National ID (NID), birth certificate, or passport may be required. Withdrawals may be on hold until verification is complete. We reserve the right to close the account if false information is provided.

3 Account Security

You are solely responsible for the security of your account. Keep your password and login details confidential and never share them with any third party.

3.1 Account Security Guidelines

• Use a strong password made up of a combination of letters, numbers, and special characters.
• Change your password regularly.
• Always log out after using someone else's device.
• If you suspect any unauthorised activity, notify the support team immediately.

3.2 Account Suspension or Closure

If evidence of suspicious activity or a breach of terms is found, rtk999 may temporarily suspend or permanently close the account without prior notice. In such cases, any refund of deposited funds will depend on the circumstances.

4 Deposit and Withdrawal Policy

4.1 Deposit Rules

rtk999 currently accepts deposits through the following payment methods: bKash, Nagad, and Rocket.

• Minimum deposit amount: ৳100 (for each method).
• Maximum deposit amount is determined by the member's tier and payment method.
• Deposits are generally processed instantly.
• You must use a payment account registered in your own name when making a deposit.
• Using a third party's payment account is prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawal requests can only be made from active and verified accounts.
• Withdrawals will be made through the same method used for the deposit.
• Withdrawal requests may be delayed if any bonus wagering requirements have not been met.

4.3 Transaction Responsibility

It is the user's responsibility to ensure the accuracy of all transactions. rtk999 will not be held liable for any financial loss resulting from incorrect information provided. rtk999 is also not responsible for delays or failures caused by payment provider networks.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive up to a 120% bonus on their first deposit, with a maximum of ৳5,000. Wagering requirement for the bonus to be eligible for withdrawal: 10 times the combined amount of deposit and bonus.

• Example: ৳1,000 deposit → bonus ৳1,200 → total balance ৳2,200.
• Example: ৳10,000 deposit → bonus ৳5,000 → total balance ৳15,000.

5.2 General Bonus Terms

• Each bonus offer has a specific time limit; the bonus will be cancelled upon expiry.
• Using multiple bonuses at the same time is not possible unless clearly stated in the offer.
• You cannot withdraw directly from a bonus balance — withdrawal is only possible after the wagering requirements have been met.
• rtk999 reserves the right to withdraw or modify bonus terms at any time.
• If abuse of bonus offers (bonus hunting) is detected, the account may be cancelled.

5.3 VIP Program

rtk999's VIP program has three tiers. You can advance to a higher tier through regular play:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.7%.
• Gold: Weekly cashback up to 1.0%.

Regular gaming activity is required to remain active at each tier. Extended inactivity may result in a tier change.

6 Gaming Rules

6.1 Fair Play Policy

rtk999 is committed to ensuring fair and transparent outcomes in all games. All games on our platform are built by trusted game providers and go through independent testing processes.

6.2 Technical Errors

If a game is left incomplete due to a technical error or server issue, rtk999 will attempt to refund the bet for that round. However, incorrect amounts or results displayed due to a technical error will not be considered valid.

6.3 Minimum and Maximum Bets

Each game has its own minimum and maximum bet limits, which are displayed in the game lobby. rtk999 reserves the right to change bet limits under specific circumstances.

6.4 Sports Betting

Betting is available on a variety of sports including cricket (BPL, IPL, T20, ICC), football (FIFA and other leagues), and kabaddi. If a match is cancelled or postponed, bets will be processed according to the betting rules. rtk999 retains full authority over odds changes in live betting.

7 Responsible Gambling

rtk999 firmly believes in responsible gaming. We want all our members to play in a fun and safe manner.

7.1 Self-Limit Setting

Members can set daily, weekly, or monthly limits on their deposits, bets, or losses. Contact our support team to set these limits.

7.2 Self-Exclusion Feature

Any member can request to have their account closed for a specific period or permanently. Requests to reopen an account during a self-exclusion period will not be accepted.

7.3 Minor Protection

No person under the age of 21 may use this platform. Parents and guardians are advised to use child protection software on family computers and devices.

8 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation and forfeiture of funds:

• Money laundering or illegal financial activities.
• Deliberate abuse of bonus offers (bonus abuse).
• Operating multiple accounts.
• Exploiting technical errors or vulnerabilities in the platform.
• Fraudulent activities against other members.
• Using automated bots or software to play games.
• Registering an account with false information.
• Conducting transactions through a third party's payment account.

9 Intellectual Property

All content on the rtk999 website — logos, brand names, designs, graphics, text materials, and software — is the property of rtk999 or its licensors and is protected under international intellectual property laws.

• Viewing and using the site's content for personal, non-commercial purposes is permitted.
• Reproducing, distributing, or modifying any content for commercial purposes is prohibited.
• Written permission is required to copy or download any part of the platform.

10 Limitation of Liability

To the extent permitted by applicable law, rtk999 will not be liable for the following:

• Temporary service interruptions caused by server or network issues.
• Game cancellation or loss due to the user's own internet connection problems.
• Delays or failures by third-party payment providers.
• Losses arising from the user's negligence or breach of terms.
• Financial losses from gambling — financial risk is always present in gambling.

rtk999 always strives to maintain the highest standards of security and service. However, it is not possible to guarantee completely uninterrupted service on the platform.

11 Changes to Terms

rtk999 reserves the right to change these terms at any time. In the case of significant changes, an attempt will be made to notify members via email or notification.

• The new terms will take effect from the date of the change.
• If you continue to use the platform after the changes, you will be considered to have agreed to the new terms.
• If you do not agree to the new terms, you have the right to close your account.

The latest terms will always be published on this page. It is advised to visit this page regularly.

12 Contact & Dispute Resolution

12.1 Customer Service

Contact us for any questions or issues:

• 24/7 Live Chat (in Bengali) — via the live chat button on the platform.
• Email: [email protected]

12.2 Complaints Process

If you have a dispute or complaint, first inform our support team via live chat or email. Submit your complaint with a description of the issue, the date, and relevant screenshots. We are committed to resolving issues with the utmost sincerity.

12.3 Final Decision

In the case of any dispute regarding a game result or transaction, rtk999's server logs will be considered the final evidence. However, if there is clear proof of a technical error, the matter will be reconsidered.